Volunteering continues to be one of the strongest pillars of social cohesion in Europe. But how are organisations managing this valuable human resource? And what tools do they actually need to maximise their impact?
A recent study, with contributions from professionals and volunteers in Portugal, Poland, Serbia, and Spain, helps answer these questions by highlighting key trends, challenges, and opportunities in the sector.
An experienced and committed sector
Most participants belong to social organisations, such as NGOs, community associations, and charitable institutions. In Portugal, these organisations account for 76.4% of all responses.
The study also reveals a high level of experience among professionals. In countries such as Portugal and Serbia, between 70% and 87% of respondents have more than 10 years of experience in the sector, demonstrating strong commitment and extensive expertise.
Volunteering that develops skills
The study confirms what many people already experience: volunteering is a genuine school of skills.
Among the most valued learning outcomes are:
Personal growth, highlighted by 78% of volunteers in Portugal;
Teamwork, recognised by more than 70% of participants;
Empathy, considered essential by more than 75% of respondents across several countries.
These findings show that the impact of volunteering goes far beyond social action—it makes a direct contribution to personal and interpersonal development.
Real challenges on the ground
Despite its benefits, organisations face significant challenges.
Recruiting volunteers, particularly critical in Serbia (67.4%) and also important in Portugal (36%);
Retaining and motivating volunteers;
Lack of dedicated staff to coordinate volunteering activities.
From the volunteers’ perspective, the main barrier is clear: lack of time, which limits more consistent participation.
What organisations really need
The study also looks ahead by identifying the types of tools organisations are seeking to support volunteer management.
Rather than theoretical content, there is a clear demand for practical, easy-to-apply solutions:
Practical exercises, valued by almost half of the respondents;
Step-by-step guides, particularly relevant in countries such as Serbia and Portugal;
Training resources, considered essential for better preparing volunteers.
A path towards improvement
The findings reinforce the need to professionalise volunteer management by providing tools that respond to the realities faced by organisations.
Investing in empathy, communication, and ongoing support will be essential to ensure that volunteering continues to be a transformative experience—for both those who give and those who receive.